Privacy Policy and Terms and Conditions
Privacy Policy for Signature Auto Scents
Effective Date: 1 January 2025
Last Updated: 16 June 2025
At Signature Auto Scents (“we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Protection of Personal Information Act (POPIA), Act No. 4 of 2013, and other relevant South African privacy laws.
1. Information We Collect
We may collect and process the following types of personal information:
Full name
Contact details (e.g., phone number, email address, physical address)
Vehicle details (make, model, year, registration number)
Billing and payment details
Communication records and customer feedback
Any other information reasonably necessary for the provision of our services
We may also collect non-personal information automatically through our website or systems (such as browser type, IP address, and usage data) for analytics and security purposes.
2. How We Use Your Information
We use your personal information for purposes including, but not limited to:
Providing products or services you have requested
Managing customer relationships and providing support
Processing payments and managing invoices
Communicating with you, including promotional offers (with your consent)
Improving our services and customer experience
Complying with applicable legal obligations
3. Legal Basis for Processing
We process your personal information based on one or more of the following legal grounds:
Your explicit or implied consent
Contractual necessity (e.g., fulfilling a service you requested)
Compliance with legal or regulatory obligations
Legitimate interests (e.g., fraud prevention, service improvement)
4. Disclosure of Your Information
We may share your personal information with:
Service providers and third-party partners who help us operate our business (under strict confidentiality agreements)
Law enforcement, regulators, or legal authorities where required by law
Other third parties only with your express consent
We do not sell or rent your personal information to any third party.
5. Data Security
We implement appropriate physical, technical, and administrative security measures to protect your personal information from unauthorised access, loss, misuse, or alteration.
Despite our efforts, no system can guarantee 100% security. We encourage you to also take steps to protect your own data, such as using strong passwords and being cautious with email communications.
6. Data Retention
We retain your personal information only for as long as necessary:
To fulfill the purposes it was collected for
To comply with legal and regulatory obligations
To resolve disputes or enforce agreements
Once no longer needed, we securely delete or de-identify your personal information.
7. Your Rights
In accordance with POPIA, you have the right to:
Access the personal information we hold about you
Request correction or deletion of your personal information
Object to or restrict the processing of your information
Withdraw consent at any time (where applicable)
Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, please contact us using the details at the end of this policy.
8. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience. Cookies help us remember your preferences and understand how users interact with our site.
You can adjust your browser settings to refuse cookies. However, doing so may affect the functionality of some parts of our website.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Material changes will be communicated through appropriate channels, such as email or website notifications.
We encourage you to review this policy regularly.
10. Contact Us
If you have any questions, requests, or complaints regarding this Privacy Policy or our handling of your personal information, please contact us.
Terms and Conditions for Signature Auto Scents
Effective Date: 1 January 2025
Last Updated: 16 June 2025
Welcome to Signature Auto Scents. These Terms and Conditions (“Terms”) govern your use of our products, services, and website (if applicable). By purchasing from or engaging with Signature Auto Scents, you agree to these Terms in full.
Please read them carefully.
1. Definitions
“We”, “us”, “our” refer to Signature Auto Scents.
“Customer”, “you”, “your” refer to the person or entity purchasing or using our products or services.
“Products” refer to our goods such as air fresheners, car scents, and accessories.
“Services” refer to any service we provide in relation to our products or vehicle-related offerings.
2. Orders and Payments
Orders may be placed via our store, website, WhatsApp, or other approved channels.
All prices are in South African Rand (ZAR) and include VAT unless stated otherwise.
Full payment is required before dispatch or service delivery unless otherwise agreed.
We accept various payment methods including EFT, card payments, and mobile payment platforms.
3. Delivery and Collection
Delivery timeframes depend on your location and will be confirmed during order placement.
Risk of loss or damage passes to the customer upon delivery or collection.
Delivery fees may apply and will be disclosed before payment.
4. Returns and Refunds
We comply with the Consumer Protection Act (CPA) regarding refunds and returns:
Returns are accepted within 7 days of purchase for defective or damaged goods.
Products must be unused, in original packaging, and accompanied by proof of purchase.
Refunds are processed within 7 business days once the returned product is inspected.
Custom or personalized products may not be eligible for return unless defective.
No refunds for change of mind after dispatch.
To initiate a return, please contact us at [insert email or phone number].
5. Product Use and Care
Products must be used according to the instructions provided.
We are not liable for any damage caused by misuse, unauthorised modifications, or improper installation.
Some products may include warnings (e.g., flammable liquids); please follow them strictly.
6. Warranties and Guarantees
All products are guaranteed to be free from material defects at the time of delivery.
We do not guarantee fragrance longevity, as this may vary based on usage and environment.
Any product defects should be reported within 48 hours of delivery to qualify for resolution.
7. Limitation of Liability
To the fullest extent permitted by South African law, we are not liable for any indirect, incidental, or consequential damages arising from use of our products or services.
Our total liability for any claim is limited to the amount paid for the product or service in question.
8. Intellectual Property
All content on our website, branding, logos, product designs, and materials are the property of Signature Auto Scents and may not be used or reproduced without written permission.
9. Privacy
We take your privacy seriously. All personal information is handled in accordance with our Privacy Policy, which complies with the Protection of Personal Information Act (POPIA).
10. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Republic of South Africa.
Any disputes will first be attempted to be resolved amicably. If unresolved, they will be referred to mediation or resolved in a competent South African court.
11. Changes to These Terms
We may update these Terms occasionally. When we do, the “Last Updated” date will be revised. Continued use of our services indicates your acceptance of the revised Terms.
12. Contact Information
If you have any questions or concerns regarding these Terms, please contact us.